Terms & Conditions

1. Acceptance of Terms

By accessing or using SEIVA services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services. SEIVA reserves the right to modify these terms at any time.

2. Services

SEIVA provides physician-guided peptide therapy programs. All programs require medical screening, physician approval, and informed consent before treatment begins. SEIVA does not guarantee specific health outcomes. Results vary by individual.

3. Eligibility

You must be at least 18 years of age to use our services. Certain programs have additional eligibility requirements that will be disclosed during the intake process. A licensed physician must approve your participation in any program.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate and complete information during registration and intake. Notify us immediately of any unauthorized account access.

5. Payment & Billing

Program pricing is displayed on each program page. Payment processing is handled by third-party providers. You agree to pay all fees associated with your selected programs. Refund policies will be communicated separately.

6. Medical Disclaimer

SEIVA is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice because of information provided through our platform.

Privacy Policy

Data Collection

We collect personal information including name, email, date of birth, medical history, and shipping addresses. This data is necessary to provide our services safely and effectively. We also collect usage data to improve our platform.

Data Use

Your personal data is used to: provide medical services, communicate with you about your treatment, process payments, comply with legal obligations, and improve our services. We do not sell your personal data to third parties.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, role-based access controls, and regular security audits. Medical records are handled in compliance with applicable healthcare privacy regulations.

Data Sharing

We may share your data with: licensed physicians providing your care, pharmacy and fulfillment partners, payment processors, and as required by law. All partners are bound by confidentiality agreements.

Your Rights Under GDPR

If you are in the European Economic Area, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. To exercise these rights, contact us at privacy@seiva.com.

Legal Basis for Processing

We process your data based on: your explicit consent (for medical treatment), contractual necessity (to provide services), legal obligations (regulatory compliance), and legitimate interests (to improve our platform).

Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Medical records are retained as required by applicable healthcare regulations. You may request deletion of non-essential data at any time.

International Transfers

Your data may be transferred to and processed in countries outside of your residence. We ensure adequate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@seiva.com or write to: SEIVA, 123 Health Ave, Suite 100, Austin, TX 78701.